Privacy policy

Privacy Policy

Effective Date: 01/07/2026

This Privacy Policy explains how Sanan OrganiX collects, uses, stores, shares, and protects customer information when you visit or purchase from https://sananorganix.com/.

By using our website, you agree to this Privacy Policy.

1. Business Details

Brand / Trade Name: Sanan OrganiX
Legal Entity Name: SURYA SHARMA SOLUTIONS PRIVATE LIMITED
Registered Address: 126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Customer Support Number: +91 8826617491
Email: support@sananorganix.com


2. Information We Collect

We may collect:

  • Full name 
  • Mobile number 
  • Email address 
  • Billing address 
  • Shipping address 
  • Order details 
  • Payment confirmation details 
  • Device/browser information 
  • IP address 
  • website usage data 
  • cookies and tracking identifiers 


3. How We Use Your Information

We use your information to:

  • Process orders 
  • Confirm payments 
  • Deliver products 
  • Provide shipping updates 
  • Customer support 
  • Fraud prevention 
  • Improve website performance 
  • Marketing communication where consent is provided 
  • Legal, GST, accounting, and compliance obligations 


4. Payment Processing

Payments on our website may be processed through secure third-party payment and checkout partners, including GoKwik, payment gateways, UPI providers, banks, and other checkout facilitators.

We do not store:

  • full card numbers 
  • CVV 
  • UPI PIN 
  • banking passwords 

All transactions are processed through secure encrypted systems.


5. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with:

  • GoKwik 
  • payment processors 
  • courier/logistics partners 
  • Shopify 
  • WhatsApp/SMS providers 
  • email service providers 
  • analytics and advertising platforms 
  • fraud detection partners 
  • government/legal authorities if required 


6. Cookies, Tracking & Analytics

We use cookies and tracking tools such as:

  • Shopify analytics 
  • Meta Pixel 
  • Meta Conversion API 
  • Google Analytics 
  • Google Ads 
  • remarketing tools 

These help us:

  • improve website experience 
  • analyze performance 
  • detect fraud 
  • measure campaigns 
  • show relevant ads 

You may disable cookies through browser settings.


7. Marketing Communication

If you submit your mobile number or email address during checkout, product inquiry, consultation request, popup signup, or form submission, you may receive:

  • order confirmations 
  • shipping notifications 
  • product updates 
  • promotional offers 
  • educational communication 

You may unsubscribe anytime.


8. Fraud Prevention & Risk Monitoring

To protect customers and our business, we may use customer data for:

  • fraud screening 
  • suspicious transaction review 
  • chargeback risk prevention 
  • abuse monitoring 
  • verification checks 

This is especially relevant for checkout/payment partners including GoKwik.


9. Data Security

We implement commercially reasonable safeguards to protect personal information.

However, internet transmission can never be 100% guaranteed secure.

Customers should transact only through our official website.


10. Data Retention

We retain information as needed for:

  • order fulfillment 
  • customer support 
  • tax/GST compliance 
  • accounting 
  • fraud prevention 
  • dispute resolution 
  • legal obligations 


11. Customer Rights

You may request:

  • access to your personal data 
  • correction of inaccurate information 
  • deletion (subject to legal obligations) 
  • opt-out from marketing communication 

For requests, contact support.


12. Children's Privacy

Our products and website are intended for adults aged 18+ through doctor prescription only.

We do not knowingly collect information from minors.


13. Third-Party Services

Our website may use third-party services including:

  • Shopify 
  • GoKwik 
  • payment gateways 
  • logistics providers 
  • analytics providers 
  • advertising platforms 

Their policies may apply separately.


14. Indian Jurisdiction

This Privacy Policy shall be governed by Indian law and we do not sell internationally in any way.

Any disputes shall be subject to the exclusive jurisdiction of courts in Greater Noida, Uttar Pradesh, India.


15. Policy Updates

We may revise this Privacy Policy from time to time.

Updated versions will be posted on this page.


16. Contact Us

Sanan OrganiX
SURYA SHARMA SOLUTIONS PRIVATE LIMITED
B-126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Phone: +91 8826617491
Email: support@sananorganix.com
Website: https://sananorganix.com/