Terms of service
Terms & Conditions
Effective Date: [Insert Date]
Welcome to Sanan OrganiX.
These Terms & Conditions (“Terms”) govern your access to and use of https://sananorganix.com/, including purchases made through the website.
By accessing, browsing, placing an order, submitting information, or using our services, you agree to these Terms.
If you do not agree, please discontinue use immediately.
1. Business Details
Brand / Trade Name: Sanan OrganiX
Legal Entity Name: SURYA SHARMA SOLUTIONS PRIVATE LIMITED
Registered Address: 126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Customer Support Number: +91 8826617491
Email: support@sananorganix.com
Manufacturing Details
Manufactured By:
Mehta Ayurvedic Sansthan
429 AB Road, Amitesh Nagar Chhawni,
429, Amitesh Nagar, Scheme No. 59,
Indore, Madhya Pradesh – 452014, India
2. Eligibility to Use
By using this website, you confirm that:
- you are at least 18 years of age
- you are legally capable of entering into binding contracts
- you are using this website lawfully
- all information submitted by you is true and accurate
- you are not misusing offers, payment systems, prescriptions, or promotions
3. Prescription-Only Ayurvedic Medicine Policy
IMPORTANT MEDICAL COMPLIANCE NOTICE
All Ayurvedic medicines, wellness formulations, herbal medicinal products, and prescription-regulated offerings sold by Sanan OrganiX are intended to be supplied only against a valid doctor prescription, consultation approval, or medical recommendation where applicable.
By placing an order, you acknowledge that:
- you understand certain products may require medical prescription approval
- Sanan OrganiX may request prescription verification before fulfillment
- order acceptance remains conditional upon compliance verification
- failure to provide valid prescription documentation may result in order cancellation
- refunds for such cancellations shall be handled as per our applicable policies
No prescription-regulated product shall be supplied where legally restricted without proper compliance verification.
4. Medical Disclaimer
Products sold on this website relate to Ayurvedic wellness, herbal support, and traditional formulations.
Information provided on the website including:
- product descriptions
- ingredient information
- educational content
- wellness recommendations
- consultation guidance
is for informational purposes only.
Nothing on this website shall be interpreted as:
- medical diagnosis
- treatment advice
- emergency medical care
- guaranteed cure
- replacement for licensed medical care
Individual results vary.
Customers should consult qualified healthcare professionals before use.
5. Self-Medication Responsibility
Customers expressly acknowledge that:
- self-medication decisions are their own responsibility
- undisclosed allergies or medical conditions remain customer responsibility
- misuse, overdose, unauthorized consumption, or ignoring medical advice is solely customer risk
Sanan OrganiX shall not be liable for consequences arising from improper use.
6. Order Acceptance
Placing an order does not guarantee acceptance.
We reserve absolute discretion to:
- accept or reject any order
- request identity verification
- request prescription verification
- cancel suspicious transactions
- refuse duplicate/fraudulent orders
- restrict bulk purchases
- reject high-risk transactions
Orders may be cancelled due to:
- fraud risk
- prescription non-compliance
- stock unavailability
- pricing errors
- payment verification failure
- abusive customer history
- operational limitations
7. Pricing
All prices are displayed in Indian Rupees (₹ INR) only.
We currently sell only within India.
We do not process international transactions.
Prices may change without notice.
Taxes, shipping, or platform charges (where applicable) may apply.
8. Payment Terms
Payments may be processed through:
- GoKwik
- Shopify checkout systems
- UPI providers
- payment gateways
- wallets
- banking partners
We do not store:
- card numbers
- CVV
- UPI PIN
- net banking passwords
All transactions are subject to fraud screening and payment verification.
9. Fraud Prevention & Payment Abuse
To protect business operations and customers, we actively monitor:
- fraudulent orders
- suspicious transactions
- payment manipulation
- fake COD orders
- chargeback abuse
- refund abuse
- coupon misuse
- promotional exploitation
- checkout fraud
We reserve the right to:
- cancel transactions
- block future orders
- restrict payment methods
- deny COD eligibility
- report suspicious activity to payment/fraud partners
10. Chargeback Abuse Policy
Customers agree not to initiate wrongful chargebacks for legitimately fulfilled transactions.
Chargeback abuse includes:
- claiming unauthorized transaction after valid purchase
- false non-delivery claims
- payment dispute without contacting support
- misuse after product consumption
Fraudulent chargeback activity may lead to:
- legal recovery
- blacklisting
- payment network reporting
- future purchase restrictions
11. Cash on Delivery (COD)
If COD is offered:
- availability depends on PIN code/serviceability
- verification may be required
- fake/refused orders may permanently block COD eligibility
- high-risk customers may be prepaid-only
COD remains discretionary.
12. Shipping
Shipping is governed by our separate Shipping Policy.
Delivery timelines are estimates only.
Delays caused by:
- courier disruptions
- weather
- operational delays
- holidays
- force majeure
shall not create automatic liability.
13. Returns / Refunds / Cancellations
Refunds, returns, replacements, and cancellations are governed by separate published policy pages.
Prescription-regulated products may have restricted return eligibility due to health and compliance reasons.
14. Promotional Offers
Discounts, offers, bundles, campaigns, subscriptions, or promotional benefits:
- may change anytime
- may be withdrawn without notice
- are subject to anti-abuse review
Fraudulent use voids eligibility.
15. Third-Party Services
We may use:
- Shopify
- GoKwik
- courier partners
- payment processors
- analytics providers
- advertising partners
- communication providers
Third-party failures are outside our direct control.
16. Intellectual Property
All website content including:
- brand names
- product names
- copy
- graphics
- images
- logos
- educational content
- website structure
belongs to Sanan OrganiX / SURYA SHARMA SOLUTIONS PRIVATE LIMITED.
Unauthorized use is prohibited.
17. Website Misuse
Users must not:
- place fake orders
- abuse promotions
- submit false prescriptions
- attempt hacking
- interfere with checkout
- scrape data
- misuse payment systems
Violations may trigger legal action.
18. Limitation of Liability
To maximum legal extent:
Sanan OrganiX, its legal entity, directors, affiliates, manufacturers, employees, consultants, and partners shall not be liable for:
- misuse
- allergic reactions
- self-medication harm
- delayed delivery
- third-party failures
- payment processor issues
- technical downtime
- indirect damages
- lost profits
- incidental losses
19. Force Majeure
We are not liable for delays caused by:
- natural disasters
- cyber attacks
- strikes
- internet failures
- regulatory actions
- supply chain disruptions
- pandemics
- events beyond control
20. Indian Jurisdiction
These Terms shall be governed exclusively by the laws of India.
Sanan OrganiX sells only within India and does not process international transactions.
Any disputes shall be subject exclusively to the courts of Greater Noida, Uttar Pradesh, India.
21. Policy Updates
We may modify these Terms at any time.
Updated versions will be published on this page.
Continued use constitutes acceptance.
22. Contact Us
Sanan OrganiX
SURYA SHARMA SOLUTIONS PRIVATE LIMITED
126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Phone: +91 8826617491
Email: support@sananorganix.com
Website: https://sananorganix.com/
