Shipping policy
Shipping Policy
Effective Date: [Insert Date]
At Sanan OrganiX, we are committed to delivering your orders safely, efficiently, and in compliance with applicable Indian ecommerce, payment, and Ayurvedic medicine regulations.
This Shipping Policy applies exclusively to purchases made through:
https://sananorganix.com/
1. Business Details
Brand / Trade Name: Sanan OrganiX
Legal Entity Name: SURYA SHARMA SOLUTIONS PRIVATE LIMITED
Registered Address: 126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Customer Support Number: +91 8826617491
Email: support@sananorganix.com
Manufacturing Details
Manufactured By:
Mehta Ayurvedic Sansthan
429 AB Road, Amitesh Nagar Chhawni,
429, Amitesh Nagar, Scheme No. 59,
Indore, Madhya Pradesh – 452014, India
2. Shipping Coverage
We currently deliver only within India.
We do not process international shipping or overseas deliveries.
Orders with non-Indian delivery addresses may be automatically cancelled.
3. Prescription Verification Requirement
Certain Ayurvedic medicinal products sold on Sanan OrganiX are doctor prescription based products.
For such products:
- shipping will proceed only after successful prescription verification
- order dispatch may be delayed until compliance review is completed
- invalid, incomplete, or unverifiable prescription submissions may result in cancellation
Prescription verification is mandatory wherever legally applicable.
4. Order Processing Timeline
Orders are generally processed within:
1–3 business working days
after:
- successful payment confirmation
- successful COD verification (if applicable)
- prescription verification (where applicable)
- fraud/risk screening clearance
Orders are not processed on:
- Sundays
- public holidays
- operational shutdown days
High-volume sales periods may increase processing times.
5. Estimated Delivery Timeline
Estimated delivery after dispatch:
Metro Cities
2–5 business days
Non-Metro Cities
3–7 business days
Remote / Rural Locations
5–10 business days
Delivery timelines are estimates only and not guaranteed commitments.
6. Shipping Partners
We may use trusted courier/logistics providers including:
- Delhivery
- Blue Dart
- DTDC
- Ecom Express
- India Post
- other approved logistics providers
Courier partner selection depends on serviceability.
7. Shipping Charges
Shipping charges (if any) will be clearly shown at checkout.
Promotional free shipping offers may apply from time to time.
Shipping charges may vary based on:
- product category
- order value
- delivery location
- COD eligibility
- promotional campaigns
8. Cash on Delivery (COD)
If COD is available:
- only selected PIN codes may qualify
- verification may be required
- repeated refused/fake COD orders may lead to permanent restriction
- COD availability may be removed for high-risk customers
Sanan OrganiX reserves full discretion regarding COD availability.
9. Failed Delivery Due to Customer Error
Customers are responsible for providing accurate:
- name
- address
- landmark
- mobile number
- PIN code
If delivery fails because of:
- wrong address
- unreachable customer
- incorrect phone number
- refusal to accept delivery
- repeated failed attempts
then:
- re-shipping charges may apply
- refund deductions may apply
- COD privileges may be revoked
10. Delivery Delays
Delays may occur due to:
- courier backlog
- weather disruptions
- transport delays
- public holidays
- regulatory checks
- operational disruptions
- force majeure
- prescription verification delays
- payment verification delays
Sanan OrganiX shall not be liable for delays caused by external parties.
11. Damaged / Tampered Shipment
If your package appears:
- damaged
- tampered
- leaking
- opened
please:
- refuse delivery where possible
OR - report within 24 hours of delivery
via:
Email: support@sananorganix.com
Phone: +91 8826617491
Claims submitted after unreasonable delay may not be accepted.
12. Order Tracking
Tracking details will be shared through:
- SMS
- order confirmation updates
once shipment is dispatched.
13. Partial Shipments
In certain situations:
- stock availability
- prescription review
- operational constraints
orders may be shipped in multiple consignments.
No additional shipping charge will be applied unless otherwise disclosed.
14. Refused / Undeliverable Orders
Orders returned due to:
- refusal
- failed delivery attempts
- incorrect address
- non-response
- customer unavailability
may be treated as failed fulfillment.
Refund eligibility (if any) shall be subject to policy review.
15. Fraud Prevention
To protect payment ecosystem integrity, we may delay, cancel, or restrict shipment where:
- transaction risk is detected
- fraud signals appear
- address mismatch exists
- abusive order history exists
- suspicious COD behaviour is observed
This includes GoKwik/payment partner fraud screening compliance.
16. No Guaranteed Delivery Date
While we strive for timely delivery, exact delivery dates are not guaranteed.
External logistics factors remain outside our direct control.
17. Contact Us
For shipping assistance:
Sanan OrganiX
SURYA SHARMA SOLUTIONS PRIVATE LIMITED
126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Phone: +91 8826617491
Email: support@sananorganix.com
Website: https://sananorganix.com/
