Refund policy

FINAL RETURN, REFUND & CANCELLATION POLICY

Effective Date: [Insert Date]

At Sanan OrganiX, customer satisfaction and regulatory compliance are important to us.

Because many of our products are doctor prescription-based Ayurvedic medicinal products, this Return, Refund & Cancellation Policy is designed to balance customer fairness, health safety, fraud prevention, and ecommerce compliance.

This policy applies to all purchases made through:

https://sananorganix.com/


1. Business Details

Brand / Trade Name: Sanan OrganiX
Legal Entity Name: SURYA SHARMA SOLUTIONS PRIVATE LIMITED
Registered Address: 126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Customer Support Number: +91 8826617491
Email: support@sananorganix.com

Manufacturing Details

Manufactured By:
Mehta Ayurvedic Sansthan
429 AB Road, Amitesh Nagar Chhawni,
429, Amitesh Nagar, Scheme No. 59,
Indore, Madhya Pradesh – 452014, India


2. Prescription Medicine Compliance Policy

Many products sold by Sanan OrganiX are doctor prescription-based Ayurvedic medicinal products.

Due to health, hygiene, and regulatory reasons:

  • opened medicinal products cannot be returned 
  • consumed medicinal products cannot be refunded 
  • self-medication outcomes are not refund grounds 
  • prescription compliance remains mandatory 

Orders may be cancelled if:

  • prescription verification fails 
  • required documents are not submitted 
  • compliance checks fail 


3. Order Cancellation (Before Dispatch)

Orders may be cancelled before dispatch only, subject to approval.

Cancellation requests must be raised immediately via:

Email: support@sananorganix.com
Phone: +91 8826617491

Approved cancellation refunds (if eligible) will be processed within:

5–10 business working days

Refund timelines may vary by payment provider.


4. Orders That Cannot Be Cancelled

Orders cannot be cancelled once:

  • shipped 
  • dispatched 
  • handed to courier 
  • prescription verification completed and fulfillment initiated 
  • special/pre-order/custom compliance fulfillment has begun 


5. Return Eligibility

Returns are accepted only in limited cases such as:

Wrong Product Delivered

If the delivered product does not match the confirmed order.

Damaged Product

If the package is visibly damaged, leaking, tampered, or broken during transit.

Manufacturing Defect

If the product has a genuine manufacturing issue.


6. Reporting Window

Claims must be reported within:

24 HOURS OF DELIVERY

Claims raised after unreasonable delay may not be accepted.

To report:

  • order number 
  • customer name 
  • phone number 
  • delivery details 
  • clear photos/videos 

must be shared.


7. Non-Returnable Products

The following are non-returnable:

  • opened medicines 
  • consumed products 
  • partially used products 
  • prescription medicines after dispatch 
  • products damaged due to misuse 
  • allergy-based claims due to undisclosed conditions 
  • products stored improperly by customer 
  • promotional/free products 

This is necessary for health safety and regulatory compliance.


8. Refund Eligibility

Refunds may be approved only for:

  • approved pre-dispatch cancellations 
  • verified wrong product cases 
  • verified damaged delivery cases 
  • verified manufacturing defects 
  • failed delivery due to internal operational issues 

Refund approval remains discretionary after review.


9. Non-Refund Situations

Refunds will not be issued for:

  • customer change of mind 
  • taste preference 
  • expectation mismatch 
  • self-medication dissatisfaction 
  • delayed courier delivery outside reasonable control 
  • failed delivery due to wrong address 
  • unreachable customer 
  • refusal to accept delivery 
  • failed COD acceptance 
  • unverifiable fraud-risk orders 
  • invalid prescription rejection 
  • promotional abuse attempts 


10. Prescription Verification Rejection

If a product requires prescription verification and:

  • prescription is invalid 
  • prescription is incomplete 
  • compliance review fails 

the order may be cancelled.

Refunds (where applicable) may exclude operational/payment charges.


11. Cash on Delivery (COD) Abuse Policy

COD abuse includes:

  • fake orders 
  • refusal after dispatch 
  • unreachable customer 
  • repeated delivery rejection 

For such cases:

  • COD may be permanently disabled 
  • future prepaid-only orders may be enforced 
  • suspicious activity may be flagged 


12. Chargeback Abuse Policy

Customers agree not to initiate wrongful payment disputes.

Chargeback abuse includes:

  • false unauthorized transaction claims 
  • false non-delivery claims 
  • using product then disputing payment 
  • bypassing customer support 

Fraudulent chargebacks may result in:

  • blacklisting 
  • payment partner reporting 
  • legal recovery action 
  • future transaction blocking 


13. Return Approval Process

If return is approved:

  • reverse pickup may be arranged where feasible
    OR 
  • customer may be asked to ship item 

Returned products must remain:

  • unopened 
  • unused 
  • in original packaging 
  • with labels intact 

Inspection is mandatory before resolution.


14. Refund Processing Timeline

Approved refunds are generally processed within:

5–10 business working days

depending on:

  • payment method 
  • bank timelines 
  • payment gateway processing 
  • GoKwik/payment partner systems 


15. Failed Delivery / Customer Error

Refunds may be reduced or denied if delivery fails due to:

  • incorrect address 
  • incomplete address 
  • wrong mobile number 
  • unavailable recipient 
  • refusal to accept order 

Reshipping charges may apply.


16. Third-Party Payment Delays

Refund timing may depend on:

  • GoKwik 
  • payment gateways 
  • UPI providers 
  • banks 
  • card processors 

Sanan OrganiX is not liable for banking-side delays after successful refund initiation.


17. Fraud Prevention Rights

We reserve the right to deny claims where:

  • abuse is suspected 
  • inconsistent evidence exists 
  • repeated refund behaviour is detected 
  • payment risk alerts appear 
  • fraudulent intent is suspected 


18. Indian Jurisdiction

This policy is governed by Indian law.

We sell only within India.

Any disputes shall be subject exclusively to the courts of:

Greater Noida, Uttar Pradesh, India


19. Contact Us

For cancellation / return / refund assistance:

Sanan OrganiX
SURYA SHARMA SOLUTIONS PRIVATE LIMITED
126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306
Phone: +91 8826617491
Email: support@sananorganix.com
Website: https://sananorganix.com/