Refund policy
FINAL RETURN, REFUND & CANCELLATION POLICY
Effective Date: 01/07/2026
At Sanan OrganiX, customer satisfaction and regulatory compliance are important to us.
Because many of our products are doctor prescription-based Ayurvedic medicinal products, this Return, Refund & Cancellation Policy is designed to balance customer fairness, health safety, fraud prevention, and ecommerce compliance.
This policy applies to all purchases made through:
https://sananorganix.com/
Return, Refund & Cancellation Policy – Sanan OrganiX
At Sanan OrganiX, customer safety, regulatory compliance, and satisfaction are our priorities. As many of our products are prescription-based Ayurvedic medicinal products, returns and refunds are subject to health, hygiene, and applicable regulatory requirements.
This Policy applies to all purchases made through https://sananorganix.com/.
1. Business Information
Trade Name: Sanan OrganiX
Legal Entity: SURYA SHARMA SOLUTIONS PRIVATE LIMITED
Registered Address: B-126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306, India
Phone: +91 8826617491
Email: support@sananorganix.com
2. Prescription Medicine Policy
• Prescription verification may be required before order processing.
• Orders may be cancelled if a valid prescription is not provided or fails verification.
3. Order Cancellation
• Fails to provide a proper priscription
• Orders may be cancelled only before dispatch by contacting our customer support.
Once an order has been dispatched, handed over to the courier partner, or prescription verification and fulfillment have been completed, cancellation requests cannot be accepted.
Approved cancellation refunds will be processed and credited within 5–10 business days.
4. Return Eligibility
Returns are accepted only after approval and only in the following situations:
• Wrong product delivered.
• Product received damaged, leaking, tampered with, or broken during transit.
• Verified manufacturing defect.
Return requests must be raised within 24 hours of delivery.
5. How to Raise a Return Request
Please email support@sananorganix.com with:
• Order Number
• Customer Name
• Contact Number
• Description of the issue
• Clear photographs or an unboxing video showing the defect or damage
Our support team will review the request and respond after verification.
6. Return Approval
If the return request is approved:
• Refund
• Exchange
Could be available as per the requirement
Reverse pickup
• A reverse pickup may be arranged where service is available within 1 to 2 business days.
Returned products must be:
• Unopened
• Unused
• In their original packaging
• With all labels and seals intact
All returned products are subject to inspection before a refund or replacement is approved.
7. Refund Policy
Refunds may be approved for:
• Approved pre-dispatch order cancellations
• Wrong product delivered
• Damaged or tampered products received during transit
• Verified manufacturing defects
• Duplicate or failed payment transactions
• Orders cancelled by Sanan OrganiX due to operational reasons
Approved refunds will be credited to the original payment method within 5–10 business days depending on your bank or payment service provider.
8. Replacement Policy
Where applicable, customers may opt for a replacement instead of a refund.
Replacement products are generally dispatched within 2–3 business days after approval and are usually delivered within 5–10 business days, depending on the delivery location.
9. Non-Returnable & Non-Refundable Products
Returns and refunds will not be accepted for:
• Opened or consumed medicinal products
• Partially used products
• Products damaged due to improper storage or misuse after delivery
• Change of mind
• Self-medication dissatisfaction
• Allergy or adverse reactions resulting from undisclosed medical conditions
• Products returned without original packaging
• Promotional or complimentary products
• Claims raised after the prescribed reporting period
10. Failed Delivery
Refunds may be reduced or denied if delivery fails because of:
• Incorrect or incomplete address
• Incorrect mobile number
• Customer unavailable at the delivery location
• Refusal to accept delivery
Additional shipping charges may apply for re-dispatch requests.
11. Fraud Prevention
Sanan OrganiX reserves the right to reject any return or refund request where fraudulent activity, abuse, repeated refund claims, or inconsistent evidence is detected.
12. Governing Law
This Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Greater Noida, Uttar Pradesh.
13. Contact Us
Sanan OrganiX
SURYA SHARMA SOLUTIONS PRIVATE LIMITED
B-126, Villas Paramount Golf Foreste, Sector Zeta-I, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306, India
Phone: +91 8826617491
Email: support@sananorganix.com
Website: https://sananorganix.com/
